Reference

Legal terms for your Indonesia account

Our Legal page puts account terms, data handling, cookie choices, and payment-record rules in one place so you can understand what applies before you open your account.

Account termsPrivacy choicesCookie controlsDANA to QRIS records
stadim77 Legal terms for your Indonesia account
CONTACT PATHS

Contact routes for legal requests

Legal questions should reach the right desk, not a general inbox. We keep three contact paths open so you can ask about account terms, privacy choices, payment records, or eligibility wording with…

Live chat Live chat is open from 09:00 to 01:00 WIB for quick legal questions about account access, consent choices, or a DANA, OVO, GoPay, or QRIS record tied to your profile.
Email desk Email support is useful when you need a written answer about privacy, cookie status, or a wallet trace. Send your username, registered phone number, and transaction time so we can match the request.
Account form Inside your account, open Profile > Help > Legal Request to submit changes to personal details or ask for a copy of account records connected to your wallet activity.
RECORD CARE

How we handle legal records

Your legal record starts when you create an account and confirm the details we need to operate it.

Personal data

We collect account details you provide during registration, including username, phone number, and wallet name. Those details help us verify your access, answer legal requests, and match payment records correctly.

Cookie choice

Cookie settings are managed through Profile > Legal > Privacy on mobile and web. You can adjust optional cookie choices there while required security cookies remain active for login protection.

Payment records

DANA, OVO, GoPay, and QRIS records are kept with time stamps, wallet references, and account activity. We use those records to check disputes, withdrawals, and source matches.

Account security

Before we change legal details, we may ask you to verify your phone number, recent login device, or wallet reference. This step helps keep account rights tied to the correct person.

Retention

We keep account and transaction records only for the period needed for legal, security, and operational reasons. When a record is no longer needed, we remove or reduce it where possible.

Correction requests

If your name, phone number, or wallet label is wrong, contact us through live chat or the account form. We check the request against account proof before making changes.

Legal questions before you join

These answers focus on the legal points you may want to check before creating or using an account. They cover access, data rights, payment records, cookies, and contact steps. If your case involves local rules, our answer will depend on the law that applies where you are.

Access depends on local law and is available only where local law permits. We may apply region checks, account verification, or access restrictions when the legal position is unclear for your location.

We collect details needed to operate and protect your account, such as username, phone number, login records, wallet references, and support messages. These help us answer legal requests and check account ownership.

Use Profile > Help > Legal Request or contact support from 09:00 to 01:00 WIB. We verify your registered phone number and account details before sharing any record connected to you.

Yes, you can request a correction through live chat or the account form. We may ask for account proof, recent login details, or a DANA, OVO, GoPay, or QRIS reference.

We compare the transaction ID, time stamp, wallet name, and account activity. This helps us trace DANA, OVO, GoPay, or QRIS movements without relying only on a screenshot.

Open Profile > Legal > Privacy on mobile or web. You can adjust optional cookie choices there, while required cookies for login security and fraud checks remain active.

Our support desk can receive the question, then route it to the team handling account terms. We answer based on your account details, location context, and where local law permits access.